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Customer Experience Trends in Banking

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Jim Marous

Jim Marous

Co-Publisher – The Financial Brand

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Adam Miller

Director, CX Practice – Temenos

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Seizing the Wealth Market in Philippines

The Philippines has a very forward looking government, keen to see an increase in the net wealth of a large, young and tech savvy population. A growing middle class with increasing levels of disposable income and a financial industry battling regulatory complexity, thin margins and with limited funds to allocate to new initiatives. This scenario must surely be piquing interest levels amongst the regions many fin-tech providers therefore the domestic banks will need to act fast and decisively if they wish to fend off competition and place themselves at the forefront of this emerging opportunity.