Temenos SCALE – Developer Conference – 2020 Madrid

Temenos SCALE 2020 Frequently Asked Questions

Coronavirus (COVID-19) Update

Tuesday 10 March 2020 
Due to the evolving situation regarding COVID-19 (Coronavirus) and best practices outlined by the World Health Organisation and local authorities, we have decided to postpone Temenos SCALE to later in the year. Our top priority is the health and wellbeing of our customers, partners, employees and the overall community. We have not taken this decision lightly but believe that rescheduling will allow us to still deliver an outstanding event for all our attendees and sponsors.
We are very excited to announce the new dates and location for Temenos SCALE are:

Temenos SCALE 2020 – 24-25 November 2020, Marriott Madrid Auditorium, Madrid, Spain
We would love to have you join us in Madrid. To secure your ticket, click here to register.

Please stay tuned as the Temenos Developer Community will be running a series of webinar sessions around key topics for Temenos software and technology to get your skills up to speed for Temenos SCALE in November. Details will be shared with you shortly.

For more information, please refer to the FAQ below which will be updated regularly.

Why is TEMENOS SCALE 2020 being postponed?

Our top priority is the health and wellbeing of our employees, customers, partners and overall community. Due to the evolving situation regarding COVID-19 (Coronavirus) and best practices outlined by the World Health Organisation and local authorities, we have decided to postpone TEMENOS SCALE to later this year. We have not taken this decision lightly, but we believe that rescheduling will allow us to ensure that we can still deliver an outstanding event for everyone involved.   


When will TEMENOS SCALE take place in 2020?

TEMENOS SCALE is still taking place on 24-25 November 2020 at Marriott Madrid Auditorium, Madrid, Spain.


I bought a ticket to TEMENOS SCALE in Madrid, what will happen now that TEMENOS SCALE is moved to 24-25 November 2020?

Attendees who registered for TEMENOS SCALE in Madrid on April 28-29 will automatically be registered for TEMENOS SCALE in November. Please note, your accommodation will automatically be cancelled. We will share the new options for accommodation with you, in the next few weeks.


I booked a hotel via the TEMENOS SCALE registration site, how do I receive a refund?

You have not been charged for your accommodation yet, therefore you will not incur any cost.


I booked my own accommodation, will I receive a refund?

If you booked your own accommodation, you will need to contact your hotel directly to understand their terms and conditions.


I am now not able to attend TEMENOS SCALE on the new date/location published. What do I do next?

As per our delegate T&Cs published on the event registration site, you can cancel your attendance for TEMENOS SCALE up to April 1st and receive a full refund. Please note, you have to cancel through the TEMENOS SCALE registration site.


Will Temenos refund travel, accommodation and other expenses I have incurred?

Temenos will not refund travel, accommodation and other expenses. Please contact your organisation and your insurance company to understand whether and how much you will be able to claim.


What safety precautions will be taken at TEMENOS SCALE 2020 in 24-25 November in Madrid?

We will follow World Health Organisation guidelines and work with local authorities to ensure comprehensive health protection measures will be in place in accordance with the latest information before our event. Due to daily updates and developments of the spread of the virus, we will share the exact details nearer the time, but our top priority will be to ensure a safe event for all attendees.


How will we inform you of the key messages we were planning to share at TEMENOS SCALE (in April)?

Please stay tuned as Temenos Developer Community we will be running a series of webinar sessions around key topics for Temenos software and technology to get your skills up to speed for Temenos SCALE. Details will be shared with you shortly.

Why is TEMENOS SCALE 2020 being postponed?

Our top priority is the health and wellbeing of our employees, customers, partners and overall community. Due to the evolving situation regarding COVID-19 (Coronavirus) and best practices outlined by the World Health Organisation and local authorities, we have decided to postpone TCF and TEMENOS SCALE to later this year. We have not taken this decision lightly, but we believe that rescheduling will allow us to ensure that we can still deliver two outstanding events for everyone involved.


When will TEMENOS SCALE take place in 2020?

TEMENOS SCALE is still taking place on 24-25 November 2020 at Marriott Madrid Auditorium, Madrid, Spain.


Will my sponsorship contract with Temenos remain valid for the new date of TEMENOS SCALE 2020?

Yes. We would like to refer you to your sponsorship agreement for further details. Please note that we will be sending an amendment to your contract that reflects the new date and venue in the coming weeks.


Will my sponsorship package still be the same even though the venue has changed?

We will endeavour to give you the equivalent package and will reconfirm this with you in the coming weeks.


I have not yet signed the sponsorship agreement with Temenos for TEMENOS SCALE, what will happen next?

The Temenos legal team will issue a new contract stating the new dates and venue. This contract will be shared with you before March 31st.


Will Temenos refund travel, accommodation and other expenses I have incurred?

Temenos will not refund any travel, accommodation and other expenses. Please contact your organisation and your insurance company to understand whether and how much you will be able to claim.


Will Temenos reimburse us for services provided by third parties (e.g. catering providers, agencies, etc)?

Temenos is not responsible for any costs you have incurred with third parties.


How will we inform you of the key messages we were planning to share at TEMENOS SCALE (in April)?

Please stay tuned as Temenos Developer Community we will be running a series of webinar sessions around key topics for Temenos software and technology to get your skills up to speed for Temenos SCALE. Details will be shared with you shortly.