Developing a successful onboarding experience can seem daunting but it doesn’t have to be. In this webinar, we will take you through 10 of the most important practices to follow when designing and improving your digital banking sales journeys, and how to successfully deliver a customer experience with minimum disruption.
Join our speakers Derek Corcoran, Chief Experience Officer at Temenos, and Javier Hermida, Head of Digital, MEA at Temenos, as they take a deep dive into how we have helped financial institutions create outstanding customer onboarding experiences.
Chief Experience Officer, Temenos
In his role as Chief Experience Officer for Temenos, Derek acts as an advocate for the bank’s customer – ensuring experiences from account opening to digital banking to business banking are designed with customer convenience in mind. Derek is a regular presenter at Fintech conferences and has contributed content to The Fintech Book, The Financial Brand, American Banker, Breaking Banks and Forbes. He leans on his own background in software engineering and project delivery to help banks imagine the ‘art of the possible’ when designing Amazon-like experiences for customers.
Head of Digital, Middle East and Africa, Temenos
Temenos launched Infinity, a breakthrough digital front office product, in January 2019. Javier heads up the Digital Channels business across the Middle East and Africa and is responsible for aligning the organisation’s sales capability across the continent with the needs of a market, which is increasingly focused on improving its Digital capabilities. Passionate about digital customer engagement, Javier has worked with Bankers from over 50 countries on 5 continents to improve the customer experience of banking brands.