Cancelled: TCF 2020, 20-22 October, Dublin 

TCF Sponsor FAQ

CANCELLED: TCF 2020 (20-22 October, Dublin)

Temenos has been continuously monitoring the evolving situation around COVID-19 with regards to the health and safety measures necessary to protect the health and wellbeing of attendees, partners and employees for TCF 2020 in Dublin in October. Though lockdowns are beginning to be eased worldwide, the continuing requirements to maintain social distancing and limit unnecessary travel, make it a challenge to safely deliver the kind of event we want for our community. As a result, we have made the difficult decision to cancel the physical TCF 2020 event due to have been held 20-22 October in Dublin.  

Why is TCF 2020 in Dublin being cancelled?  

Our top priority is the health and wellbeing of our employees, customers, partners and the overall community. We have been continuously monitoring the evolving situation around COVID-19 with regards to the health and safety measures necessary to deliver a safe physical event. Though lockdowns are beginning to be eased worldwide, the continuing requirements to maintain social distancing and limit unnecessary travel, make it a challenge to safely deliver the kind of event we want for our community. 

Will TCF 2020 be replaced with an online event?  

We are currently not planning another dedicated TCF Online event in 2020 but will be hosting a number of other online events.  

Synergy 2020 Online 
Wednesday, 23 September 

This event is focused on our North American community and will bring together the brightest minds in our industry and beyond, along with our award-winning customers and partners from across the country. Designed for senior-level leaders, Synergy 2020 will combine live keynotes, interactive sessions and thought-provoking discussions. For more details and to register click here.

Temenos SCALE Online 
Wednesday & Thursday, 18-19 November 

Temenos’ flagship developer 2-day interactive event. It will feature live keynotes, hands-on labs and expert sessions, covering future technologies from Explainable AI and Temenos Data Lake to cloud, open APIs and microservices. For more details please click here. Registration will open in the coming weeks. 

Temenos Online Product Deep Dives 
Dates to be announced 

This online series will focus on key Temenos products and services and how to maximize their value to your business. Each half-day event will feature expert presentations, demos, live Q&As and more. Details will be announced in the coming weeks. 

Will there be a physical TCF in 2021?  

We are currently planning to host a physical TCF in April 2021. We will continue to update our community in the coming months. 

I bought a ticket to TCF 2020 in Dublin, what will happen now the event is cancelled?  

Attendees who registered for TCF 2020 on 20-22 October in Dublin, Ireland, or who had registered for the original scheduled TCF dates in Madrid on April 28-30 (whose tickets then automatically transferred to the new Dublin dates), will receive a full refund of the delegate fee. 
No action is needed by you, as our TCF event registration team will automatically cancel the registration on your behalf.   

I booked my own accommodation for TCF 2020, will I receive a refund?  

If you booked your own accommodation, you will need to contact your hotel directly to understand their terms and conditions.  

Will Temenos refund travel, accommodation and other expenses I have incurred? 

Temenos will not refund travel, accommodation or other expenses. Please contact your organisation and your insurance company to understand whether and how much you will be able to claim.  

I scheduled meetings in Dublin with Temenos executives / product specialists, what do I do next?  

Please reach out to your Temenos point of contact to reschedule these meetings, or alternatively email us at [email protected] 

How are Temenos going to inform customers of key announcements that were planned at TCF?  

We will host a series of online events in the comings months to share our latest product innovations and key announcements and to keep our community of clients, press and analysts up to date. Details will be shared on our website and on our channels in due course.  

Will my sponsorship fees be refunded? 

Yes, Temenos will refund your sponsorship fee in full. Our team will be in touch to make these arrangements.  

Will my sponsorship contract with Temenos remain valid for TCF 2021? 
No, your contract will not be valid for TCF 2021. A new prospectus and contract will be shared later in the year.   

Will Temenos reimburse us for services provided by third parties (e.g. catering providers, agencies, etc)?  

Temenos is not responsible for any costs you have incurred with third parties.  

Are there sponsorship opportunities for other Temenos online events?  

Yes. We will be sharing a prospectus for our upcoming events in the coming weeks, but if you are interested in participating, please contact us.