Hyper-personalizing the Banking Experience with Temenos and Salesforce
The banking industry is going through an unprecedented business model change. Customers demand a hyper-personalized experiences across digital and assisted channels that build trust and loyalty.
Temenos and Salesforce joined forces to bring together the #1 digital banking platform with the #1 CRM platform. With Temenos Infinity Digital for Salesforce banks can reinvent the banking experience by combining the relational and transactional capabilities on a single platform.
Why Temenos Infinity Digital for Salesforce
Connect Marketing, Sales and Servicing
Use rich data and AI powered analytics capabilities to predict future customer behaviour and run targeted digital marketing campaigns. Reduce drop off ratios and retarget customers who abandoned the sales journey. Provide an enhanced customer support experience thanks to smart assisted channels and integrated case management.
Create End-to-End Conversion Funnel
Provide a seamless, end-to-end, transparent customer onboarding and product origination process to accelerate efficiency in the front, middle and back office while ensuring reporting consistency. Have your employees to work together as a team and create tailored offers for clients, enabling the RMs to close deals.
Enrich Customer Knowledge
Bring the single customer view to the next level by extending the CRM information with financial account, product and services records while keeping the data secure. Use rich customer insights to predict future behaviour, create impactful campaigns, and increase customer loyalty. Provide amazing omni-channel experience by blending physical and digital channels.