National Bank of Malawi aspires to be the leading financial institution in the African country. To achieve this, the bank has long relied on Temenos Transact. To ensure that its critical infrastructure would be fully capable of supporting additional modules such as CRM, the bank engaged Temenos to provide a Performance Healthcheck—an in-depth two-week engagement aimed at identifying bottlenecks and optimizing performance. As a result, the bank reduced close-of-business times by 44 percent, and gained an 82 percent improvement in transaction speed, and is ready to extend its use of the core platform.
“Temenos’ performance optimisation services is useful, good value for money, a must for any Temenos Transact site.”John Mitchell, Head of IT Division