KBC enjoyed four decades of success serving corporate clients across Ireland. In 2013, it embarked on an ambitious scheme to move into retail banking, but lacked the technical capabilities to support the transformation. To enable the journey, KBC looked for a full partner with the solutions, expertise and roadmap to underpin long-term growth, and opted to work with Temenos and its RetailSuite platform. The new solution has enabled KBC to bring new retail products to market in just days via easy-to-use digital channels, and provides the framework to support the bank in the new age of app and API-driven banking.
“Our CRM system was deployed in 3 months time. We configured new deposit products in days, rather than in months. We also don’t know what will happen in the coming 10-15 years, so if there are new channels popping up we know that we will be able to integrate them relatively easy.”Evert Vandenbussche, Chief Operations Officer