Creating positive customer experiences can be the fast track to competitive advantage: so how can banks ensure every touchpoint generates long-term loyalty? Previously, Banque Raiffeisen Luxembourg had a web presence with limited functionality. By implementing Temenos T24 Transact solution and Temenos Infinity Omnichannels, the bank fully integrated its front- and back-office systems and has launched all-new, easy-to-use digital services for customers using a smartphone, tablet or desktop to manage their finances—making the bank a more relevant player in the local market.
”For sure I can recommend Temenos. We clearly have changed the bank and also our image of the bank in the market is far better than before, because we have been able to develop new products. Now we are digital, which is a positive achievement and this was able with the use of Temenos products.”Jean-Luc Martino, CIO