Engage

Engage Rapid Response

Social distancing is shrinking the number of in-person interactions with much of the population opting to bank at home. With digital at the forefront and using the best of technology, Temenos is here to help you address the challenges ahead by providing a platform to enable your organisation to connect, communicate and maintain relationships with those that matter most – your customers.

The question being asked in every boardroom currently is, “How and when are we going to adjust to the new realities to meet the needs of our customers?”

To answer that question, many financial institutions are turning to technology to create an ideal opportunity to transform customer or member delivery, and back-office systems that will secure their competitive edge.

Let us help you innovate and evolve with how you engage with your customers. Temenos Engage is a platform deployed within weeks – not months. It enables your relationship focused staff members to interact directly with your customers over an award winning application, anywhere, any time. Make it easy for your customers to engage with you, like many banks and credit unions around the world are doing too.

Human + Digital = Temenos Engage

Temenos Engage is a unique “human digital banking” platform, an app that essentially puts a banker in your customer’s pocket. Engage brings the human touch to digital banking, not by layering one technology on another, but by leveraging real, live human beings. Use best of breed digital technologies and techniques to bring the best out of your real world customer relationships.

Solution Overview

Temenos Engage is a 1:1 digital banking platform that securely integrates with your online banking system – plus a compliant, browser-based portal for your bankers. Personalised banking has become a buzzword with would-be vendors popping up all over the place. Engage is the only proven solution in market with the people, technology and roadmap to scale and innovate.

Common use case:
  • Strict social distancing measures and world wide city lock-downs have seen the closure or decrease in branch visits. Create a digital environment such as a cyber branch using Temenos Engage, enabling your branch staff to continue to serve customers as they normally would in person.
  • Digitize interactions that might traditionally go to departments such as call centers. Provide another channel for your customers to easily have access to your organisation.
  • Reduce high call center volumes or web-chat by providing another channel for your customers to access your staff in their time of need, anywhere, any time.
Key benefits for your customers:
  • Enable your customers to keep the benefits of the personal experience they value at the branch and merge it with the convenience and simplicity of a digital channel.
  • Your customers can choose the person they think is the best fit for them and their finances, and can chat with the same person each time they use the app to receive personal advice tailored to their circumstances and goals.
  • Customers can message or chat over the phone with their Engage application banker and can see if they are online. If they don’t want to wait, they can ask for another banker or send a message and wait until their banker is back online to respond.
  • No wait times, real human interaction, not an AI Chatbot!

Benefits of Better Digital

$ 402

in additional revenue per year from fully engaged customers

1.4

additional product categories from actively connected customers

71 %

of engaged customers say they will use their current bank for life

Find out more

We welcome the opportunity to have a conversation on how Temenos can help you, help your customers using the best of technology during these difficult times ahead. To find out more about Temenos Engage and other solutions, contact us today.