Collection: It’s NOT Business As Usual
Tuesday, August 25th, 2015 | 2 – 3 p.m. EST
The collection industry is evolving rapidly, so how do you continue to succeed? What happens if you don’t change? These critical questions and more will be addressed in an exciting webinar lead by Karin Brown-Purtell from Lending Solutions Consulting Inc.
In this presentation, Karin and the team examine a range of topics including: how to maximize results earlier in the collection process while at the same time increasing collector efficiency and productivity; how to effectively interview account holders by asking the right questions and understanding their situation in order to increase the likelihood of repayment; how to cultivate a sales culture within the collections department by following six fundamental steps to achieve success; and how to overcome objections, properly negotiate and work with account holders to strengthen and build relationships.