Digital Channel Evolution: Ready Or Not... Here It Comes!
Thursday, February 16th | 2 p.m. EST
Today's consumers are driving a paradigm shift in contact channel preferences. According to Forester Research, the overwhelming majority of individuals now prefer to be digitally engaged whether it be through text, email or self-serve portals. Therefore, if creditors want to effectively and efficiently engage with their account holders for collections and service, they need to leverage the digital channels and the latest integrated digital engagement capabilities.
Join Temenos and Telrock to understand why it is crucial for financial institutions to stay on the leading edge of the digital world. Key topics of this webinar include:
- The different myths, misconceptions, and insights that go along with digital channel collections.
- The uses and benefits of digital channel collections engagement to creditors and consumers.
- The rapidly expanding use of the digital channel for communications and engagement for collections and customer care.