Consumer Behavior and the Digital Onboarding Experience
April 27, 2017 | 2 p.m. EST
According to the PwC Global FinTech Survey 2016, consumer banking has an 80% likelihood, compared to other industries, to experience significant disruption by technological advancements over the next three years. This puts consumer financial services in a vulnerable position. Is your organization ready to deliver a unified, digital onboarding experience that exceeds consumer expectations?
Join Temenos to learn more about industry trends and how consumer behavior has shifted control from the business to the individual, allowing the consumer to define interactions and expectations on their terms. Key topics of this webinar will focus on helping financial institutions define a robust digital identify and include conversation on:
- What constitutes the ideal account holder experience and why credit unions and banks are behind the curve.
- The value of building healthy relationships during the onboarding process to increase long term satisfaction and loyalty.
- Expectations as to the type of technology consumers prefer as part of their experience.