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Complaint Management Triage Webinar

Presenters: Larry Edgar-Smith & Greg Sawyers

September 25, 2018


Complaint management is at the top of mind for all regulators, auditors, and likely your compliance departments. Are your solutions in place effectively tracking and reporting complaints so that you can comply with your complaint management requests? During this webinar, members of the Temenos team will cover a variety of aspects of Complaint Management, including:

  • What is complaint management and why is this topic especially relevant today
  • What is the definition of a complaint and what interpretations are there
  • The regulator expectations for complaint tracking
  • What are the advantages (and challenges) of a complaint management solution
  • What are some of the risks and impacts of not tracking complaints
  • Three things to do before you receive your next complaint

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