Enghouse Customer Interaction Management (CIM) enables your contact center to deliver, continually assess and fine-tune customer service across your organisation in order to improve operational efficiencies and reduce costs.
Enghouse contact center software enables financial institutions to provide their customers with the optimal mix of agent-assisted and self-service options while delivering access to the critical business knowledge that helps optimise the customer service performance.
In the financial industry, the primary focus is customer satisfaction. Enghouse pioneered financial solutions more than twenty years ago and continues to expand products and services to create comprehensive contact center and Automated Voice Response solutions for Banks and Credit Unions.
Enghouse provides customers, amongst others, with:
- Automated Account Access and “real-time” Transfers
- Debit/Credit Card Activation and PIN changes
- Bill Payments, Rate Information and Loan Calculations
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