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80% of corporate treasurers considering changing banks for those that offer better services, new Ovum survey shows

64% of survey respondents cite real-time payments one of the most desirable enhancements

GENEVA, Switzerland – October 13, 2017 – Four-fifths of corporate treasurers operating in countries without real-time payments infrastructures would be willing to change bank for one offering superior servicing and products, according to a report released by Temenos (SIX: TEMN), the software specialist for banking and finance, in conjunction with Ovum, a market-leading research and consulting firm. The finding illustrates the importance to banks of providing state-of-the-art payments facilities in order to stay competitive. Temenos and Ovum will be presenting the survey results at Sibos at 12:15 p.m. on October 16 in Open Theater 2.

According to the report, “2017 Transaction Banking Survey: Challenges & Imperatives of Real-Time Payments & Liquidity”, real-time payments is the most valued service enhancement, with 64% of survey respondents citing it as one of the top three most desirable service/account enhancements.

Real-time payments has added value to corporates in a number of key areas, the survey found, with 80% of corporates saying real-time payments has improved risk management, 77% saying it has improved liquidity management, and 76% saying it has improved cash visibility.

The survey – which reviews and compares the priorities of corporate treasurers and the banks that serve them – also found virtual accounts to be high on the banks’ agenda: 53% plan to offer virtual accounts within the next 12-15 months, rising to 57% among banks based in countries with real-time payments.

The survey underscores the importance to a bank of servicing its corporate clientele with what they need. And while the report indicates that banks are listening to their corporate clients, it also finds they are slow to change, hampered by ageing legacy platforms and isolated, so-called best-of-breed single function systems that can only communicate with other platforms via complex and expensive interfaces.

David Bannister, Principal Analyst, Ovum, commented:

“Corporate banks are responding to the ever-changing landscape of banking and the move from batch to real-time but they are often still driven by regulation, and are still grappling with the issues of ageing legacy systems and a tangle of bolted-together in-house developments. This report by Ovum and Temenos, provides insight into the priorities and attitudes of today’s corporate treasurer and shows where the banks that service them need to invest in order to satisfy their needs – both now and into the future.”


“The findings of this survey reinforce the opportunity that real-time payments and liquidity management solutions offer,”

said Darryl Proctor, Product Director – Payments, Temenos.

“With 80% of corporates in countries without real-time payment infrastructures considering moving their banking relations within the next year, it’s time for banks to address the move to real-time by leveraging the latest end-to-end digital software that will allow creation of true real-time services in a single platform. This is why Temenos developed a Payments offering that enables true end-to-end banking with seamless processing, and why we continue to enhance our software in order to align with the industry as it evolves, first with real-time, and now with virtual accounts.”


The report is based on interviews with 100 corporate treasurers and 100 corporate bankers from around the world – both in countries that have implemented real-time payments and those that have not.

2017 Transaction Banking Survey


About Ovum

Ovum is a market-leading data, research and consulting firm focused on helping digital service providers and their technology partners thrive in the connected digital economy. Through its 150 analysts and consultants worldwide, it offers expert analysis and strategic insight across the IT, telecoms, and media industries. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for business leaders, CIOs, vendors, service providers, and regulators looking for comprehensive, accurate, and insightful market data, research, and consulting. With 23 offices across six continents, Ovum offers a truly global perspective on technology, communications and media markets and provides clients with insight including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion.

Ovum is part of the Business Intelligence Division of Informa plc, a leading business intelligence, academic publishing, knowledge, and events group listed on the London Stock Exchange.


About Temenos

Temenos Group AG (SIX: TEMN), headquartered in Geneva, is a market leading software provider, partnering with banks and other financial institutions to transform their businesses and stay ahead of a changing marketplace. Over 3,000 firms across the globe, including 41 of the top 50 banks, rely on Temenos to process the daily transactions of more than 500 million banking customers. Temenos customers are proven to be more profitable than their peers: over a seven-year period, they enjoyed on average a 31% higher return on assets, a 36% higher return on equity and an 8.6 percentage point lower cost/income ratio than banks running legacy applications.

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Temenos Press Contacts 

Jessica Wolfe

Temenos Global Public Relations
Tel: +1 610 232 2793
Email: [email protected]

Alistair Kellie & Andrew Adie

Newgate Communications for Temenos
Tel: +44 20 7680 6550
[email protected]

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