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Delivering customer success in a multi-speed world

More than 800 financial institutions and other industry participants gather at TCF2013

GENEVA, Switzerland & Abu Dhabi, UAE – 14 May 2013 – Temenos (SIX: TEMN), the market leading provider of mission critical solutions to the financial services industry, announces the start of the 15th Temenos Community Forum, a three day conference taking place in the city of Abu Dhabi at which more than 800 delegates from across the financial services industry will discuss major industry and technology trends.

At TCF2013, delegates will discuss how the financial services industry responds to the challenges and opportunities arising from the multi-speed world. More specifically, it will consider how the industry addresses issues such as financial inclusion, data analytics, greater regulatory oversight, customer loyalty, new channels, competition and wealth services for the mass affluent; issues made pressing by structural changes in the industry stemming from technology, societal change, multi-speed economies and the explosion in data.

External speakers who will offer their insights into the multi-speed world include Jonathan Rosenthal, Banking Editor of The Economist, Stephen Prentice, VP & Gartner Research Fellow, Dr Jennifer Riria, Group CEO of Kenya Women Trust, Tim Walker, Consulting Partner at Deloitte, Stephan Fanenbruck, CIO of Nordea Bank.SA and Peter Koen, Director of Business Evangelism at Microsoft, the last of whom will be updating the audience on the success of Microsoft’s collaboration with Temenos to put banking in the cloud.

Temenos will be launching many new products to help banks capitalise on the multi-speed world. These include:

  • Temenos Connect, a new suite of front office products covering internet banking , mobile banking and customer onboarding which fuses Temenos’ market leading UXP technology with its rich domain knowledge to give financial institutions a five-fold productivity improvement in building new apps and interfaces*;
  • Temenos SocialComply, a new application with allows financial institutions simultaneously to monitor and log all social media activity as well as to engage with its social audience in a way that is controlled and compliant with internal policies;
  • Temenos integration framework, which offers pre-integration of best-in-breed vendor components with Temenos applications as well as the ability to integrate easily the components of any system - without any code, rapidly and cost-efficiently - significantly cutting implementation times by a factor of up to four times**;
  • Temenos relationship-based pricing, a new module which gives financial institutions the tools to build personalised pricing to retain its most valuable customers, such as the most profitable and most loyal; and,
  • new versions of several its products, such as Insight, which has been enhanced with significantly broader customer and operational intelligence.

Temenos is also showcasing a number of initiatives aimed at accelerating and maximising customer success, such as a catalogue of off-the-shelf productised services, enhanced and more flexible training offerings as well as significant enhancements to model banks and country platforms.

David Arnott, CEO of Temenos, said:

The financial services industry is at a turning point. It is facing an almost perfect storm of new regulation, disruptive technology, more intense competition and a less loyal customer base. To restore profitability and ensure it remains relevant in the multi-speed world, the industry needs to embrace technological renewal. Temenos continues to out-spend its peers on R&D to ensure that we have the right solutions to make our customers successful, that we deliver that value quickly through progressive renovation and shorter implementations, and that we continue to deliver and maximise value post-go live.

*Gartner: Cool Vendors in Web Computing

**Using the Temenos Integration, Commercial Bank of Africa was able to launch its M-Shwari banking services in three months compared to the original timelines of 12 months.