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Succeeding through the digital revolution: some imperatives for the banking sector

By Ben Robinson 14 Oct 2013

The biggest imperative for banks to succeed through the digital revolution is to accept that the customer is in control.

To meet the demands of the digitally savvy, empowered customer, banks must offer banking services that add value – that is, that meet customers' specific needs and that enable the customer to do things more securely or faster.

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