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Teamwork - What a Relief!

By Cindy LeBlanc, CRCM 2 May 2018

Today is a teamwork, pep talk kind of day. I am sitting here thinking of the teammates I am fortunate to work with on the Temenos Compliance Advisory Services team. We have a wealth of knowledge and experience within this team; however, that is not the best part. The best part is comprised of the attitudes, the camaraderie and the willingness to lend a helping hand. Last week was a great week at the Temenos Educational Conference. Most of our teammates had to travel long hours and teach during the week, others stayed home and helped field questions on that end as well. Even so, the entire team did their very best to answer questions for clients, had time to reach out to anyone who needed assistance and still kept their professional and kind attitudes. They may have been tired and stretched, but they were willing to go above and beyond. That's the kind of teamwork you, as a compliance officer, want to experience at your institution.  


So, how do you accomplish a strong team? Of course, knowledge in compliance and expertise in research ability are great attributes for your compliance team; however, I have a few other suggestions to consider:


Be kind. It doesn't hurt to have a smile on your face and in your tone of voice when speaking with others... even if you have to bring negative news, for example, "The regulation has changed AGAIN and we have a short period of time before a new procedure must be developed and rolled out."


Be willing to listen to the other person. Give them your courteous attention and let them know you are interested in working together to accomplish the required compliance task for the benefit of the entire group.


Be an example. Be willing to jump in with both feet to get the job done. Be willing to reach out to others and assist when needed.


Know your material. Before calling everyone together, take the time to study the upcoming compliance changes and understand what departments or areas will need to adjust. Rather than regurgitating the regulation, provide helpful bullet points. Reach out to a third party specialist, such as Temenos Compliance Advisory Services, for additional training or guidance.


Plan ahead. Don't wait until the last moment to put together a policy that has to be approved by the Board the next day. Schedule your time... keep a calendar or a spreadsheet... plan your time. I realize sometimes things just happen that destroy your carefully laid plans and timing. If that happens, pick right back up and adjust the calendar going forward.


Don't be afraid to delegate. Consider the strengths of those around you and capitalize on those strengths. Work smarter, not harder and utilize the skillset before you. When deadlines are looming, you need to have someone to assist you in accomplishing those goals.  


Ask for help. If you need additional staff or additional departments to assist in completing the task, ask for it. You don't have to do it all.


Look for alternate solutions and offer those instead of just saying, "No, it cannot be done." Obtain a good understanding of each department's workflow and desired end result.


Create an atmosphere of ownership. Express appreciation for those who participate in accomplishing the task at hand. For example, if the lending department is successful in their compliance endeavors, the bank as a whole will benefit from that.


At the end of the day, we want to see you achieve success in your role and we wish for you the same kind of close-knit team that we experience here at Temenos.

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