The focus shifted to products for the bank of the future on Thursday, the second day of the Temenos Community Forum (TCF) in Istanbul, with partners showcasing their latest applications and Software Group voted by delegates as the most innovative partner.
The morning session included an "innovation jam", during which Temenos and partners presented their latest technology offerings.
Temenos showed products based around voice control, analytics and our new MarketPlace. EFS Technology offered Autoform UX, an enhancement for the T24 core banking system that helps convert and store data and documents. Deloitte focused on creating a more compelling customer experience with the edgeConnect platform.
Capgemini demonstrated its new banking platform, called Connect, which integrates T24 software with other leading industry products and can be delivered as a secure private cloud service or on a hosted basis. Capgemini believes the product will help bring banking products to the market much faster.
Delegates at the conference voted on all the entries via a specially created app. The winner, with 33 per cent, was Software Group, which presented an offline remote data capture application with biometric authentication, and a receipt printer.
Andrew Lees, Global Sales Officer, Capgemini Financial Services, then presented on the "bank of 2025", which he said would "focus on one-to-one interaction, bringing a far richer experience, where decisions are made in real time."
That "future proof" bank, he said, would serve as more of a "concierge" to the customer, enabled by technology, than any of today's banks.
Lees' overall message for incumbent banks was upbeat. Existing players have huge competitive advantages over disruptors, and these include spending data, the understanding of risk and established consumer trust, he told TCF.
Later, Mike Davis, Temenos Client Director, discussed the company's interaction with its clients, and how the two parties can keep growing together. The session included a case study on the implementation of T24 in East Africa and an update on Commercial Bank of Africa's M-Shwari mobile payments system, which was launched in 2012 and now has more than 10 million customers.
Clients and delegates left Istanbul stimulated after two days packed with workshops, exchanges in the corridors and discussions of next-generation banking.
"What's really valuable at TCF," said Andres Corro, Deputy Director of the wealth management firm Banque Internationale à Luxembourg (BIL), "is understanding the trends in the market and seeing what's coming up, as well as meeting other banks and sharing experiences with them."
BIL takes Triple'A Plus, the Temenos specialist platform designed to help portfolio managers and relationship managers service large numbers of investment portfolios and high-net-worth and ultra-high-net-worth clients. BIL is currently reviewing its core banking system.
Thanks to everyone involved for making TCF 2015 so successful and we look forward to seeing you next year in Barcelona!