What Hotels Can Teach Banks

Banks and hotels have a lot more in common than you'd think. Both industries need to embrace creating a modern environment to sell traditional products.

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The evolving landscape of bank-to-customer interactions

When banking began, banking interaction started physically by visiting a bank...

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Time to realign the back end of banking with the front

Banks have been investing in bolt-on, front-end services for a number of years to give the impression of a modern, digital operation.

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Digital Nirvana demands more than technology

BNP Paribas' published plans to go digital are great as far as they go, but Dharmesh Mistry hopes the French bank has a much more detailed strategy to make the most of the opportunity.

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World First: Banking App Talks To AI

Chatbots and AI technologies have enormous potential to significantly improve customer experience in a number of industries globally, including Banking.

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What the Internet of Things brings to banking

It is time for financial services to be provided by the “Bank of Things”.

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Racing from digital engagement to customer intimacy

Exploring how digital disruption is upending established business models across the spectrum, and banking is no exception. This paper explains how this new, unified approach works

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Overcoming the UX challenge - is build or buy better?

This white paper highlights the key issues that a financial institution should consider when evaluating the options available – a bespoke build, extending a 3rd party framework or adopting a UXP...

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