Success Stories

Silkbank

Supercharging Digital Banking in Pakistan

Karachi, Pakistan

Silkbank is a leading commercial and Islamic bank in Pakistan aiming to be established as the benchmark of excellence in the banking industry and become the bank of choice for the target market. In order to power up its digital banking for retail, corporate and SME customers, the bank selected and recently went live with Temenos Infinity, the world’s #1 best-selling digital banking platform. Running already on Temenos Transact next-generation core, the addition of Temenos Infinity delivers a seamless front-to-back solution, enabling Silkbank to reduce operational costs and launch engaging digital solutions for individuals and business users much faster. Silkbank plans to migrate its complete user base of more than 350,000 customers to the new digital banking platform within four months and increase transactions through digital channels to 70 percent within 12 months of launch. The implementation was carried out by Xpert Digital (XD), a certified Temenos Services Partner specializing in delivering exceptional digital experiences.

“With Temenos Infinity, we can accelerate our digital transformation initiatives and reimagine how we engage with customers digitally. For example, our retail and business customers increasingly want to do more of their banking by mobile app and internet, and expect the experience to be effortless. Whether onboarding new accounts digitally, providing an omnichannel experience, offering exceptional service, or a combination of all, Temenos Infinity makes it possible.”

Javed Yousuf Edhi, CIO and Group Head – Technology & Digital Innovation Group, Silkbank