MyState, a financial services provider based in Tasmania, Australia, realized that the rise of digital and mobile channels offered the opportunity to transform itself from a local branch-based provider to national market player. The company deployed Temenos Channels to develop new self-service offerings available on any device, any time. Working closely with Temenos, MyState received first-rate customer feedback from day one, and has broken into the mainland Australian banking market traditionally dominated by larger players. In 2021 the Bank selected Temenos Infinity using The Temenos Banking Cloud to power new AI-enabled digital banking services for MyState Bank’s retail and small-to-medium enterprise (SME) customers to deliver a fast and frictionless user experience.
“In evaluating new digital banking platforms, Temenos impressed us with the modern, fast, frictionless user experience as well as its track-record with other leading banks in Australia. MyState’s growth strategy is to scale-up via a strong digital and AI-enabled offering across the country. The Temenos platform will ensure a world-class user experience, providing easy and convenient access to all our digital banking services.”Melos Sulicich, CEO, MyState Bank