Fine-tunes its core banking platform to accelerate key business processes
One of Lebanon’s leading financial services providers, Byblos Bank is always looking for innovative ways to enhance its services and optimise business processes. The bank engaged Temenos for a healthcheck of its Temenos Transact platform, with two one-week sessions to fine-tune the solutions and identify areas for improvement. As a result, the bank has accelerated COB processes by 37.5% and end-of-week reporting by 71%. The performance optimisation process also solved several other issues, including uncovering why end-users were facing delays when accessing online services.
“Our aim was to improve performance by 20%. In reality, we achieved a 71% improvement in End of Week reporting”Raffoul Raffoul, AGM, COO