A leading financial services provider located in Ethiopia, Bank of Abyssinia, serves over 5 million customers through its large network of 629 branches, 1000 ATMs, and 4 virtual banking centers in the country. With its mission to offer innovative and unique digital experiences, BOA is investing in the latest technology to offer convenient and personalized digital banking to its customers.

As part of BOA’s vision to offer seamless, personalized and reliable business banking features to their customers digitally, BOA teamed up with the Temenos partner Xpert Digital (XD) to help them realize their vision and implemented Temenos Infinity in record time. The new XD designed and implemented system will help BOA rapidly grow their SME customers and reduce the servicing cost for these customers. The new application supports end-to-end digital business banking journeys from new customer onboarding, comprehensive account and payment services, payroll and bulk payments, and a rich multi-tier/user approval system for corporate customers.

“Our commitment to service-excellence drives us to undertake initiatives never attempted by our competitors. Enabling business banking is one of many-milestones that we envisioned to cross during our digital-transformation journey. We have proven that BOA is the go-to bank across Ethiopia that is committed to serve business-owners and managers for all their digital banking needs. I am proud of our team and glad that we chose Temenos and Xpert Digital (XD), demonstrating an unequivocal resolve to deliver success.”

Mulugeta Asmare, President at Bank of Abyssinia

“We pride ourselves to go above and beyond to address our corporate customers’ requirements and offer them solutions which fit best to their needs. We value our corporate customers for the significance they bring to our economy. We are happy to introduce our fresh new business-banking application, which we believe will revolutionize the banking experience for business owners. We chose Temenos, the world’s #1 banking platform and their partner Xpert Digital to help us realize our vision. XD’s knowledge, experience and commitment helped us to launch the new system in a record time.”

 Sosina Mengesha Rundassa, Chief Digital Officer at Bank of Abyssinia.