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ABRIS Consult

GAMMA – The Overall IT Operation Tool

The Overall T24 Operation Tool

GAMMA is an intelligent IT monitoring, automation and scheduling tool for Temenos T24. It supports IT operations to ensure the high availability of core banking services and interfaces, full business continuity and the achievement of service-level objectives through real-time monitoring of business operations based on Temenos T24.

Overview

Short summary

Constant monitoring, data analysis and custom process automation are essential to tackling problems before they reach the customer. Having GAMMA means having all these in place and, therefore, knowing the what, where and why of everything that happens in your Temenos T24 core banking system at all times.

T24 Monitoring

T24 monitoring and alerting help operators catch system operation failures and process errors as soon as they emerge. This also prevents anomalies from reaching customers. The detailed alerts help stakeholders find the root of any error or performance variation, as well as to recreate and tackle previously non-recreatable errors.

T24 Analyser

Analysis of data logs helps operators recognise, find the root causes of problems, troubleshoot them faster, prevent prospective issues and identify trends, threats and correlations in a proactive manner.

T24 Automation

Through its customisable job scheduling and automation of manual tasks, GAMMA helps banks eliminate human errors from core banking operations. It also simplifies and accelerates the operation of the core banking system.

Links IT processes to business concept

Service concept allows you to make the connection between banking IT processes and business functions clear for all stakeholders, and thereby it makes internal communications easier.

Online Monitor

Online Monitor supports users in monitoring the bank’s online IT operations in real time. The module’s purpose is to detect any discrepancies in the monitored components without delay. It monitors background processes, databases, security, OFS, lockings, disk usage, system performance, OS processes and printers.

COB Monitoring

COB Monitor is a module for monitoring COB processes in real time. It was designed in cooperation with active GAMMA operators to ensure optimum usability and efficiency. It displays crucial information, such as the actual phase, status (normal, warning, major error), job run-times, total number of active and pending jobs, and the projected time of bank opening.

COB Analyser

COB Analyser is a module for analysing, comparing and evaluating COB-related information. This is a powerful component that enables users to be proactive, and to identify trends, threats and correlations. The Analyser supports the IT department through numerous out-of-the box statistics and diagrams.

Enterprise Level Scheduler

Enterprise Level Scheduler is designed to support IT operators in performing, checking and following-up on their day-to-day tasks. It allows for specific daily IT operating tasks, pre-COB tasks, COB, and post-COB to be performed in parallel and in several environments, either manually or automatically.

Administration Dashboard

Administration Dashboard allows operators to run Temenos T24 and TAFC/TAFJ-level commands directly from GAMMA without having to access the Temenos platform. The aim is to give operators access only to a Gamma view and specific commands and tasks, instead of providing them with authorization to access T24 and application servers.

Features

Online Monitor supports users in monitoring the bank’s online IT operations in real time. The module’s purpose is to detect any discrepancies in the monitored components without delay. It monitors background processes, databases, security, OFS, lockings, disk usage, system performance, OS processes and printers.

The GAMMA Online Monitor Dashboard helps:
• Check the overall system status
• Check the behavior of the background processes
• Check the locking system, identify long locks
• Check MQ channels availability and queue depths
• Identify the general speed of the system
• Check transaction response times
• Check errors of the transactions
• Check COMO logs, identify errors
• Check OS level processes that must or must not run
• Check TC Server operation, adapter availability, processing time, transaction counts
• Check the illegal access to the system, applications, and records
• Check COB job running times and record counts
• Check Database Driver logs (Oracle, DB2, MS-SQL)
• Check TAFC / TAFJ logs
• Check server printers, form queues and their processes
• Check and parse any log files whether Temenos Core Banking or not
• Monitor TOCF(JMS) queues
• Monitor Disk usage and Server Performance

COB Monitor is a module for monitoring COB processes in real time. It was designed in cooperation with active GAMMA operators to ensure optimum usability and efficiency. It displays crucial information, such as the actual phase, status (normal, warning, major error), job runtimes, total number of active and pending jobs, and the projected time of bank opening.

The GAMMA COB Monitor Dashboard:
• Is a web-based component to monitor COB processing in real time
• Displays actual statuses of monitored systems
• Manages multiple COBs
• Immediately notifies and alerts if a problem occurs
• Checks for long running times
• Checks for processing stagnation
• Shows statistics and detailed information for the jobs
• Monitors pre- and post-COB activities
• All COB-related details are stored in the database
• Helps to determine expected runtimes
• Distinguishes special COBs (e.g. month-end, interest payments, etc.)
• Provides estimation for opening time

COB Analyser is a module for analysing, comparing and evaluating COB-related information. This is a powerful component that enables users to be proactive, and to identify trends, threats and correlations. The Analyser supports the IT department through numerous out-of-the box statistics and diagrams.

The GAMMA COB Analyser Dashboard:
• Is an intelligent, web-based analyser
• Displays COB statistics with many out-of-the box charts and reports
• Shows top runtimes, special jobs, performance deviations from average values
• Includes intelligent average calculating methods
• Supports error prevention through analysing trends of running times, record numbers, throughput degradation, long selection times etc.
• Provides statistics about jobs including pre- and post-COB jobs
• Is a knowledge base of IO operations for COB jobs
• Compares COBs and group of COBs (also different environments)
• Provides reports after COB, highlighting the most relevant COB information
• Provides monthly PDF report about the last month’s COB statistics with graphs

Enterprise Level Scheduler is designed to support IT operators in performing, checking and following-up on their day-to-day tasks. It allows for specific daily IT operating tasks, pre-COB tasks, COB, and post-COB to be performed in parallel and in several environments, either manually or automatically.

The GAMMA COB Controller Dashboard helps:
• Initiate COB from a common dashboard
• Support IT operators to perform all daily routine tasks and checks
• Automate all pre-COB and post-COB tasks
• Monitor and store the running times of pre-COB and post-COB tasks
• Start independent tasks e.g. start or stop TSA.SERVICEs, initiate archiving processes
• Manage multiple COBs in parallel
• Organise interdependent jobs into groups
• Schedule controller actions
• Follow the process of running jobs, alert if error occurs
• Easier setup through pre-defined ELS functions (e.g. pre- and post-COB backups, agent starter/stopper, checking EB.EOD.ERRORs, Unix/Windows script runner, OFS commander, TCServer manager, TSM manager, check unauthorized transactions)

Administration Dashboard allows operators to run Temenos T24 and TAFC/TAFJ-level commands directly from GAMMA without having to access the Temenos platform. The aim is to give operators access only to a Gamma view and specific commands and tasks, instead of providing them with authorization to access T24 and application servers.

The GAMMA Administration Dashboard:
• Operators can perform diagnostic commands without having access to OS or any Shell
• No system administrator intervention is needed
• Provides a secured way to run pre-defined commands for support purposes
• Helps collect compact information of Temenos T24 / TAFC / TAFJ / GAMMA to help the support
• Provides pre-defined commands (ps, WHERE, jdls, SHOW-ITEM-LOCKS, tail, LIST, CT, COUNT, mw42)
• Facilitates the easy configuration or display of XML logfiles (e.g. TCServer.xml)v
• Helps store, archive and view the Temenos T24 user activity (PROTOCOL)
• Helps store, archive and view the OFS.REQUEST.DETAIL

Resources

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