Make Every Customer Conversation Count
Unblu empowers financial institutions to increase online conversions, deliver better customer experience and build successful business relationships. By providing your staff with Co-Browsing, Messenger, LiveView Chat, Video and Document Co-Browsing capabilities, Unblu, combined with Temenos front-ends, is the ultimate combination to engage your customers with unrivaled online experiences that make them feel valued, loyal and well served.
In survey after survey, customers still rank trust and expertise as paramount in the financial services industry. They expect to have a highly qualified and human interaction when something important is at stake – it just won’t happen at a branch. Secure Messenger is designed for dedicated advisory and highly regulated industries. It enables authenticated customers to exchange messages with their relationship manager, keeping customer conversations open, active and efficient. In turn, a relationship manager can now instigate and guide a customer conversation to the moment of truth. – For the bank, this means more transactions which translate into more fee-based revenue. Compliance requirements are easily fulfilled, as all communications are recorded and archived, in keeping with Mifid II.
- For the customer, it means a more engaging, productive and satisfying relationship with the bank.
Mobile and desktop experiences are synced to keep the relationship open between Relationship Managers and customers.
Video & Voice Call
This feature connects you with your customers on a personal, intuitive channel, helping you build rapport.