Unblu inc Conversational & Collaboration Suite

Make Every Customer Conversation Count

Unblu empowers financial institutions to increase online conversions, deliver better customer experience and build successful business relationships. By providing your staff with Co-Browsing, Messenger, LiveView Chat, Video and Document Co-Browsing capabilities, Unblu, combined with Temenos front-ends, is the ultimate combination to engage your customers with unrivaled online experiences that make them feel valued, loyal and well served.

Overview

Proven: Bring the “In-Branch” Experience Online

Make it as easy and effective to meet your customers in the Digital Domain as it would be face-to-face. Significantly reduce the time spent on support cases, increase successful product transactions, increase client on-boarding and first resolution rates, all with an unrivaled customer engagement solution which is intuitive and easy to use. With over 90 banks globally already using our collaboration solutions, unblu is the “defacto” standard for co-browsing and collaboration within the financial sector.

Reduce Onboarding Friction and Acquire More Business

Customers expect modern banking tasks to be simple, fast and convenient. The crucial human touch is also becoming more important. Video, chat, and co-browse combined provide a secure, compliant process to gain customers via your existing digital channels. Existing clients can be personally consulted, driving cross-selling opportunities during their “moment of truth”.

Lift Conversion Rates through a Human Digital Experience

Engage with your customers personally, through digital channels at the right moment. Be present in the “moment of truth” and make your company differentiate itself through unparalleled human customer service via your digital channels. Live View Chat ensures that agents immediately see the context of a client inquiry, increasing the quality of the conversation and driving customer satisfaction. Co-browsing is an efficient way to help guide the customer through the platform, creating an in-person experience online.

Enable Advisors to Efficiently Serve Your Customers’ Needs

We enable your advisors to maintain the valued personal relationship whilst allowing more effective use of time and lowered cost by reducing travel.

Drive Adoption of Digital Channels

Payback of investments in digital self-service channels heavily depends on customer adoption. Thanks to unblu Engagement and Collaboration Suite agents immediately see the context of a client inquiry, increasing the quality of the conversation and driving customer satisfaction.

In survey after survey, customers still rank trust and expertise as paramount in the financial services industry. They expect to have a highly qualified and human interaction when something important is at stake – it just won’t happen at a branch. Secure Messenger is designed for dedicated advisory and highly regulated industries. It enables authenticated customers to exchange messages with their relationship manager, keeping customer conversations open, active and efficient. In turn, a relationship manager can now instigate and guide a customer conversation to the moment of truth. – For the bank, this means more transactions which translate into more fee-based revenue. Compliance requirements are easily fulfilled, as all communications are recorded and archived, in keeping with Mifid II.