Skip to content
Temenos
  • Contact Us
Menu
  • Explore Solutions
    • Retail Banking
      • End-To-End Retail Banking
      • Buy Now, Pay Later
    • Challenger Banks & Fintechs
      • Challenger Banks
      • Banking-as-a-Service
    • Business Banking
      • End-To-End Business Banking
      • Smart Banking Advisor
    • Corporate Banking
      • Integrated Corporate Banking
    • Wealth Management & Private Banking
      • End-To-End Wealth Management
    • Universal Banking
      • Universal Banking Platform
    • Credit Unions
      • US Credit Unions
    • Central Banks
      • Central Bank Treasury, Risk & Payments
    • Financial Inclusion
      • Inclusive Banking Solution
    • Islamic Banking
      • Islamic Banking Solution
    • Asset Managers & Asset Servicers
      • Fund Administrators
      • Private Equity
      • Asset Managers
      • Investment Operations
      • Fund Distribution & Transfer Agency
    • Life & Pension
      • Life Insurers
      • Pension Funds
      • Savings & Retirement
    • Enterprise Solutions & Services
      • Temenos Infinity – Digital Banking Platform
      • Temenos Transact – Core Banking
      • Temenos Payments
      • Temenos Multifonds
      • Temenos Multifonds Navigator
      • Temenos Quantum – Multi-Experience Development Platform
      • Temenos AI
      • Temenos Financial Crime Mitigation
      • Temenos Analytics
      • Temenos Regulatory Compliance
      • Temenos Wealth
      • Temenos DataSource
  • Discover Our Platform
    • Temenos Banking Cloud
    • Our Technology
  • Partner With Us
    • Commercial Partners
      • Overview
      • Delivery
      • Solution Provider
      • Technology
      • Sales
      • Strategic Advisors
      • Become A Commercial Partner
    • Developer Partners
      • Scale Program Overview
      • Become A Developer Partner
  • Get Inspired
    • BlogRead up on all the latest topics and trends in banking.
    • Events
    • WebinarsLearn more about industry trends and best practices through our webinars.
    • Videos
    • Market InsightsGet the latest insights and thought leadership from the #1 banking software company.
    • Temenos CEO NavigatorA strategic survey-based service to discuss the business and IT metrics and best practices enabled by your investment in technology.
    • Ambassador ProgramShowcase your success and innovation with the Temenos Ambassador Program.
    • Customer Success StoriesFind out how our customers have made banking better globally by choosing Temenos.
    • Temenos Learning CommunityLearn and share knowledge through our expert community and learning programs.
  • Join Us
    • Vision & Strategy
    • Our Culture: TEMENOSITY
    • Careers
    • Leadership
    • Temenos Fellows
    • Our approach to ESG
  • Contact Us
  • News Room
  • About us
    • Company Overview
    • Our Culture: TEMENOSITY
    • Leadership
    • Our approach to ESG
    • Industry recognition
    • Research & Development
    • Careers
    • Our Offices
  • Investors
  • Events
Exchange Solutions

Unblu

Conversational & Collaboration Suite – Make customer conversations count

unblu-logo
GET IN TOUCH
WATCH DEMO
  • Overview
  • Resources
  • GET IN TOUCH
unblu-conversation-icon-png

Make Every Customer Conversation Count

Unblu empowers financial institutions to increase online conversions, deliver better customer experience and build successful business relationships. By providing your staff with Co-Browsing, Messenger, LiveView Chat, Video and Document Co-Browsing capabilities, Unblu, combined with Temenos front-ends, is the ultimate combination to engage your customers with unrivaled online experiences that make them feel valued, loyal and well served.

Overview

Proven: Bring the “In-Branch” Experience Online

Make it as easy and effective to meet your customers in the Digital Domain as it would be face-to-face. Significantly reduce the time spent on support cases, increase successful product transactions, increase client on-boarding and first resolution rates, all with an unrivaled customer engagement solution which is intuitive and easy to use. With over 90 banks globally already using our collaboration solutions, unblu is the “defacto” standard for co-browsing and collaboration within the financial sector.

Reduce Onboarding Friction and Acquire More Business

Customers expect modern banking tasks to be simple, fast and convenient. The crucial human touch is also becoming more important. Video, chat, and co-browse combined provide a secure, compliant process to gain customers via your existing digital channels. Existing clients can be personally consulted, driving cross-selling opportunities during their “moment of truth”.

Lift Conversion Rates through a Human Digital Experience

Engage with your customers personally, through digital channels at the right moment. Be present in the “moment of truth” and make your company differentiate itself through unparalleled human customer service via your digital channels. Live View Chat ensures that agents immediately see the context of a client inquiry, increasing the quality of the conversation and driving customer satisfaction. Co-browsing is an efficient way to help guide the customer through the platform, creating an in-person experience online.

Enable Advisors to Efficiently Serve Your Customers’ Needs

We enable your advisors to maintain the valued personal relationship whilst allowing more effective use of time and lowered cost by reducing travel.

Drive Adoption of Digital Channels

Payback of investments in digital self-service channels heavily depends on customer adoption. Thanks to unblu Engagement and Collaboration Suite agents immediately see the context of a client inquiry, increasing the quality of the conversation and driving customer satisfaction.

Features

In survey after survey, customers still rank trust and expertise as paramount in the financial services industry. They expect to have a highly qualified and human interaction when something important is at stake – it just won’t happen at a branch. Secure Messenger is designed for dedicated advisory and highly regulated industries. It enables authenticated customers to exchange messages with their relationship manager, keeping customer conversations open, active and efficient. In turn, a relationship manager can now instigate and guide a customer conversation to the moment of truth. – For the bank, this means more transactions which translate into more fee-based revenue. Compliance requirements are easily fulfilled, as all communications are recorded and archived, in keeping with Mifid II.

  • For the customer, it means a more engaging, productive and satisfying relationship with the bank.

Asynchronous Messaging

Mobile and desktop experiences are synced to keep the relationship open between Relationship Managers and customers.

Video & Voice Call

This feature connects you with your customers on a personal, intuitive channel, helping you build rapport.

Document Sharing

Resources

brochure
unblu cobrowsing
Advisory Use Case
Implementation use case

Get In Touch

Related Providers

authID.ai

Everything begins with trusted identity. authID's IDaaS platform delivers mobile biometric solutions that provide strong identity verification to enable businesses to grow without the fear of fraud.
View More
  • Digital Identity & Security

EdgeLab

In today’s world, where spikes in volatility are the new normal, EdgeLab provides investment management professionals with the confidence they need to make better and informed decisions.
View More
  • Regulatory & Compliance
  • Wealth Management

Gresham Technologies

Controlling your cash is crucial. Regulators expect it, auditors need to prove it and operations depend on it. Out-of-the-box cash reconciliation for Temenos customers
View More
  • Core Banking & Infrastructure
More Providers

Related Products

Temenos Infinity Digital For Salesforce
Product

Temenos Infinity Digital for Salesforce

Temenos Infinity Digital for Salesforce is the most comprehensive way to achieve customer-centric business transformation by combining customer relationship management and financial services capabilities in one platform.
View More
Product

Discover Temenos Digital Onboarding and Origination solutions

View More
Wealth Management - Family playing on the beach
Product

Temenos Infinity Wealth

Temenos Infinity Wealth is a digital investment solution that provides a complete digital customer experience for servicing wealth products from retail and mass affluent customers up to High-Networth Individuals. Investors can access their investment products wherever they are, react fast to market changes, and be in complete control of their portfolio using self-service capabilities and real-time data. Temenos Infinity Wealth supports financial institutions to digitalize their wealth management service and provide an exceptional experience to the new generation of High-Net-Worth investors via hybrid advisory models.
View More
More Products

Want Insights From the World’s Largest Banking Community?

Join 45,000 of your peers and sign-up now to get the regional Temenos Newsletter with news and updates about our products, services and events

Sign Up
  • Contact Us
  • More Locations
  • Contact Us
  • Customer Support Services
  • Company
  • Investor Relations
  • Press Releases
  • Legal
  • Cookie Policy
  • Privacy Policy
  • Supplier Information
  • Terms & Conditions
  • Follow us
  • LinkedIn
  • Twitter
  • Facebook
Copyright © 2012-2022 Temenos Headquarters SA