We understand the power of conversation …
With over 1,500 Temenos installations of all types worldwide, our Customer Support packages offer tailored solutions, to give you the flexibility to choose the level of support you need. Once we have implemented your Temenos software solution, our next job is to help you achieve your business objectives by ensuring you extract maximum value and performance from your investment.
Our support programmes have three simple objectives: help you mitigate risk, lower total cost of ownership and maximize investment returns. We know you cannot afford downtime that disrupts the customer experience, and that your users expect smooth running systems that enable them to be productive. That’s why our support options are geared for results that typically:
- deliver up to 80% reductions in outstanding issues
- reduce your close of business times by 50%
- establish 99.9% channel transaction efficiency.
Wherever you are, whatever the time zone and whatever the question, we offer a secure, multi-lingual anytime support portal that’s open 24/7. Our banking and financial services software experts are available across whatever medium works best for you - phone, email or Internet - we’re here to help and advise, whenever you need it. Temenos Customer Support expertise supports our entire product range and enables you to discuss, query, monitor and log any and all operational issues you may experience - safe in the knowledge that our people speak your language. Anytime and all the time.
A range of on-site and online Temenos software system support processes that cover administration, customisation, performance optimisation, defect management, upgrade, Close of Business and Year End – with 24/7 expertise on-demand that’s backed by service level agreement for your complete peace of mind.
Featuring all the benefits and features of our standard support package, Temenos Premium Support is backed by a tighter service level agreement that delivers even faster response and includes centralized analysis and your own dedicated Temenos Support Manager.
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For more information on our Customer Support Services and to talk to Temenos, contact us at email@example.com.