Overview
Front office banking systems that transform the customer experience …
Temenos has a portfolio of front office software products that provide financial customers with an exceptional and intuitive experience, while helping your customer facing employees provide a personalised, clearly differentiated service at the point of delivery. Our Front Office portfolio is positioned to help you maximise your relationship with your customers, by enabling you to provide your banking services across multiple delivery channels, from branch, ATM and call centre to internet and mobile, across a multitude of devices.
Temenos Front Office products include the recently acquired edgeConnect UXP platform, from Gartner cool vendor, edgeIPK which can be implemented with Temenos core bank products or with any number of alternative back end solutions. The Temenos connect suite of products includes solutions for internet banking and on-line onboarding which come pre-integrated with Temenos T24. Temenos Conenct Mobile banking is also available, which is available as a pre-integrated T24 solution, or as an independent solution, working with other core banking systems.
Welcome to Temenos Front Office.
edgeConnect: the leader in the UXP market with a number of unique characteristics, such as the ability to develop an application once and deploy across multiple channels, users, products and languages with an optimised user experience for each device,which have enabled its users to generate five-fold improvements in productivity(Gartner: Cool Vendors in Web Computing, 2011).
Temenos Connect Internet: offers on-line access to the widest array possible of core banking functions across all business lines. Cost effective, secure, resilient, efficient and productive, Temenos Connect Internet is fully integrated with the T24 core banking system and can incorporate data from any number of other host systems. The solution comes with a flexible user interface that can be designed to provide your end users with an intuitive and visually appealing experience as well as acting as a targeted marketing tool, providing customers with details of products that are relevant to their individual circumstances.
Temenos Connect Mobile: delivers a combination of highly flexible banking and payments solutions on the widest range of devices and channels - including SMS, browser and downloadable apps. Functionally rich and scalable, Temenos Connect Mobile is underpinned by a unique device specific security layer, providing users with the ultimate solution for protection from mobile fraud. The solution’s mCommerce capability integrates retail and other payment channels to transform your customer’s device into a mobile point of sale. The solution also supports a wealth of addition functionality such as location based services and can be implemented with T24 or as a point solution, working with multiple back end systems.
Temenos Connect Onboarding: provides a secure and cost efficient mechanism for financial institutions to attract and secure new business from new clients. The flexible user interface allows the screens to be designed and displayed in a user friendly manner. It provides new prospects with an intuitive application process and a secure mechanism to provide documents, such as those required for identification purposes. It assists new customers to successfully apply for the products they want and provides them with an instant response that shows complete fulfilment of their request.
Other Customer Interaction Channels:
ARC Branch: offers specialised teller functionality and device support that includes off-line processing for reliable customer service, branch staff access to a single view of all customer information and branch manager business intelligence services.
ARC Call Centre: offers an open software architecture that combines the single customer view with third party interactive voice response (IVR) and computer telephony integration (CTI) technologies.
ARC CRM: enables you to build and personalize your digital banking services around each customer - improving your service, transforming their experience and enhancing their loyalty. Providing fully integrated support for identifying opportunities and managing prospects, ARC CRM combines operational and analytical customer relationship management processes with rich marketing campaign management capabilities.
ARC ATM: provides a standard ISO 8583 interface that enables you to integrate third party ATM/POS switch technologies quickly and easily.
ARC Origination: enables you to design, build, deliver and fine tune a variety of banking products using built-in elements of the T24 core banking system.
For more information on the suite of front office banking software products, talk to our team of banking technology experts. Contact us on info@temenos.com.
Features, Functions And Benefits
World-class front office banking software products that transform your business …
Temenos Front Office products are your complete set of front office applications for retail, corporate and private banking. Integrating seamlessly with our T24 core banking system, Temenos Front Office products transform the customer experience with a range of services that enable them to bank the way they like, when they like – wherever they are in the world.
Integration excellence: proven worldwide to deliver exceptional front office banking solutions that transform the customer experience, accelerate time to market, increase efficiency, mitigate risk, lower costs, drive growth and boost profitability.
Improved customer service: built in enterprise customer relationship and lifecycle management. This improves the way you acquire, up-sell, cross-sell and anticipate your customers’ requirements with a complete, real-time view across all their accounts, channels and relationships. This leads to improved innovation, plus enhanced customer retention and satisfaction.
Superior service deployment: provides a high performance foundation for you to manage users, customers, processes, risks, delivery channels and applications - as well as deploy a full range of banking services across multiple lines of retail, corporate and private banking business.
High volumes, high security and scalability: able to handle very high and very secure transaction volumes. Built for large scale banking implementations that span millions of customers, wherever they are in the world.
Open software technology standards: built on open software standards, it integrates smoothly with your core banking system as well as your legacy systems.