Temenos gains strong traction in Canada with new signing
Temenos Community Forum, Berlin, 25th May, 2010 – Temenos (SIX: TEMN), the market leading provider of banking software, today announced that Servus, a leading Canadian credit union with more than $10 billion in assets, has selected TEMENOS T24 (T24). Servus will implement T24 Canadian Model Bank, which includes all membership functionality and interfaces for ease of integration with third party systems to support the Canadian credit union market. Servus provides a complete line of banking services, including registered accounts, financing, investments, insurance, commercial banking, 24-hour on-line and telephone banking.
Servus became Canada’s first province-wide credit union as the result of the amalgamation of three successful Alberta credit unions on November 1, 2008. The amalgamation created the need to integrate three banking systems on one platform and sparked a thorough, year long assessment of existing core systems against other potential vendors to ensure Servus had the right platform to support its expanding business. Choosing and implementing the best possible banking solution was a crucial part of Servus’ business strategy to provide world class service to its 400,000 members and grow its business across Alberta.
“Our members lie at the heart of everything we do and being able to provide a fast, reliable experience with each and every transaction is our top priority. We expect T24 to provide a single view of each member, enable us to rapidly configure new products and reduce technical diversity. As T24 does not hold a fixed architecture, we will have the flexibility to tailor the system to meet our changing needs as we grow. T24 offers a number of features that will give Servus a competitive advantage both immediately and in the long term”, commented Eric Dillon, Chief Operating Officer, Servus Credit Union.
Servus opted to implement T24 based on a number of key criteria. Its functional richness will support Servus’ end to end business requirements including core back office functions, integrated CRM, compatibility with International Financial Reporting Standards (IFRS) and foreign exchange. T24’s high configurability will boost operational productivity and enhance front office functions, by reducing the number of systems needed to view relevant customer information for a faster, more efficient service.
Replacing three systems with a single, fully integrated platform will drive down Servus’ development, maintenance and support costs. The credit union also recognised need to coordinate its business processes following the merger and will employ Temenos’ Management Consultancy services to realign processes with T24 functionality. This will enable Servus to leverage maximum value from T24 and ensure an enhanced experience is delivered to its members.
“We are delighted to be gaining traction in the Canadian retail banking market with Servus Credit Union. We’ve been working with financial institutions in this country for over a decade and in recent years have seen an increased appetite among credit unions for packaged core banking software. Our work with North Shore credit union and Coast Capital has enabled us to enrich our Canadian platform with best practices processes that will benefit all our clients in this region. Many of the 400+ credit unions in this market run their operations on Microsoft SQL Server; the openness and platform independence of T24 offers full alignment to this technology, enabling these institutions to harness the cost and operational efficiencies of both products. We look forward to helping Servus improve the experience of its members even further and deliver the centralisation efficiencies and associated cost benefits it needs to remain agile in its pursuit for growth”, adds Andreas Andreades, CEO, Temenos.
Servus Credit Union is a full service member-owned financial institution serving almost 400,000 members through a network of more than 100 locations in 62 Alberta communities. On November 1, 2009 Servus marked its first anniversary as the first province-wide credit union in Canada, with more than $10 billion in assets. The credit union provides a complete line of banking services, including registered accounts, financing, investments, insurance, commercial banking, 24-hour on-line and telephone banking. Servus Credit Union member-owner deposits including accrued interest are 100% guaranteed by the Credit Union Deposit Guarantee Corporation. Operations are managed through the Edmonton head office with regional offices in Lloydminster and Red Deer. For more information, call toll free 187SERVUSCU (1.877.378.8728) or visit www.servus.ca.
Founded in 1993 and listed on the Swiss Stock Exchange (SIX: TEMN), Temenos Group AG is a global provider of banking software systems in the Retail, Corporate & Correspondent, Universal, Private, Islamic and Microfinance & Community banking markets. Headquartered in Geneva with 57 offices worldwide, Temenos serves over 1000 customers in more than 120 countries. Temenos’ software products provide advanced technology and rich functionality, incorporating best practice processes that leverage Temenos’ experience in over 600 implementations around the globe. Temenos’ advanced and automated implementation approach, provided by its strong Client Services organisation, ensures efficient and low-risk core banking platform migrations. Temenos is top of the IBS Sales League Table 2009; winner every year since its launch of the Best Core Banking Product in Banking Technology magazine’s Readers’ Choice Awards and ranks 26th in the American Banker top 100 FinTech companies Temenos customers are proven to be more profitable than their peers: data from The Banker – top 1000 banks shows that Temenos’ customers enjoy a 54% higher return on assets, a 62% higher return on capital and a cost/income ratio that is 7.2 points lower than non-Temenos customers. For more information please visit www.temenos.com
Corporate Finance & IR
Member of the Executive Board
Tel: +41 (0) 22 708 1157
Temenos PR Manager
Tel: +44 (0) 207 423 3751
Director, Strategic Planning
Tel: +41 (0) 22 708 1535
Mobile: +41 795 207208 / +44 7803 887929
Associate Director, IR
Tel: +1 646 472 8069
Mobile: +1 646 752 5463
Hudson Sandler for Temenos
Tel: +44 (0)20 7710 8940
Hudson Sandler for Temenos
Tel: +44 (0)20 7710 8912