ARC

TEMENOS ARC (ARC) brings together a suite of front-office functionality, delivered from the same core platform and database that has traditionally been limited to supporting back-office activity. ARC is integral to the T24 core banking platform and provides a front office suite with:

• Multi-channel banking
• Operational CRM
• Analytical CRM
• Workflow processing

This functionality supports the needs of retail banking, corporate banking, universal banking and private wealth management - markets where T24 is already proven.

T24 and ARC address a banking market that will continue to become considerably more competitive. The buoyant conditions in some markets over recent years may subside - presenting new challenges which reinforce the need to remain competitive and increase total shareholder return.

Against a background of increased competition, commoditisation of products and less favourable economic conditions, banks will pursue with renewed vigour strategies that:

• Improve customer service and retention
  
• Bring innovative products and services to market
• Provide efficient multi-channel delivery
• Identify customer value and implement bespoke propositions for each segment
• Increase share of customer business
  
• Drive the right (economically profitable) growth
• ARC helps banks address these strategies with specific business functionality.