Front Office

Overview

ARC – Acquire Retain and Cross-sell provides the front office capabilities for T24, based on its multi-channel architecture and focusing on technologies which support client-facing staff in delivering a differentiated customer experience, whilst also providing a consistent level of service across different electronic distribution channels.

• ARC Branch - In the branch ARC offers specialised teller functionality and device support, including off-line processing to ensure reliable customer service and access for branch staff to all client information through a ‘single customer view’. Branch managers benefit from branch-level access to very flexible business intelligence technology to assist with understanding client needs and managing branch targets.
• ARC Internet - On the internet ARC provides the widest possible access to banking functions across retail, corporate and private banking, supported by a scalable and extremely secure internet banking infrastructure.
• ARC Mobile - On mobile devices ARC enables banks to offer a combination of highly flexible banking and payments solutions on the widest range of devices and in different channel modes, including SMS, browser and downloadable applications. Functionally rich, highly secure and scalable, ARC Mobile offers integrated m-commerce capability that allows banks to extend their mobile service beyond banking, interfacing with retailers and other payment channels to transform the handset into a point of sale device.
• ARC Call Centre - In the call centre ARC has an open architecture which enables the single customer view to be combined with third party interactive voice response (IVR) and computer telephony integration (CTI) technologies.
• ARC ATM - ARC provides a standard ISO 8583 interface to enable the rapid integration of third party ATM/POS switch technologies.
• ARC Origination - ARC offers the ability to originate a variety of banking products using PW, T24’s process workflow engine to ensure maximum flexibility in building and periodically finetuning effective origination processes.
• ARC CRM - ARC provides fully integrated support for identifying opportunities and managing prospects, by combining a combination of operational and analytical CRM with marketing campaign management capabilities.
  

T24 Biometrics
Biometrics enables the positive identification of employees and clients through “one touch” biometric identification for any T24 transaction. This allows banks to cost-effectively launch new products, serve customers in emerging markets, decrease time at the teller in branch operations and meet regulatory compliance guidelines for multifactor authentication.