Temenos Operational Performance Service

By conducting a thorough review of your business processes, proposing a set of business transformation activities and aligning the recommended process changes to T24 Model Bank, the Temenos Operational Performance Service (TOPS) can identify both system and non-system requirements that will generate immediate business value yet ultimately maximise the benefits of a core system replacement when appropriate. A TOPS engagement delivers a clear view of the end-to-end process design required to support the proposed enhancements - or indeed the business case for core system change.

The TOPS engagement executes an approach to creating a future vision for an agreed portion of the client’s business, from a business process point of view, with a clear roadmap to achieve that vision, a clear assessment of the benefits which could be achieved in doing so, and a view on how they would be measured. The TOPS service will also deliver an assessment of the client’s current situation, including a Pain Point Catalogue and identified and prioritised “quick wins”.

Once achieved, the client will be able to derive immediate benefit from the engagement:

• Identifies current operational performance and challenges
• Identifies changes that would significantly improve the organisations ability to compete 
• Delivers recommendations to build agile organisation and systems, efficiently aligning technology to the organisation’s business goals 
• Provides justification for investment if required

Our experience suggests that non-system based processes can be readily improved. Our experience also suggests that the real potential for improvement is in the business processes tightly coupled with the core banking systems which underpin them. Temenos’ collective learning from the use of technology to support business requirements give us a unique insight into how to maximise the synergy between the two.
For further information about TOPS please contact your Temenos Sales Executive or Account Manager or:

Tim Hulse
Temenos Management Consulting Services
thulse@temenos.com
+44 7703 504381