Engagement & Solutions Manager

Athens / Warsaw / Sofia

Overview of role:

The Engagement & Solutions Manager is responsible for the engagement process for all client services related customer solutions, and targets current or prospective clients for lead generation and qualifying potential opportunities. The Engagement & Solutions Manager defines and while working with the Sales Team negotiates solutions, including, the scope, financial arrangements. The Engagement & Solutions Manager is responsible for the services contract terms and conditions, with profit and loss responsibility for ongoing delivery of the engagement.

Responsibilities and accountabilities

• Support Sales & Pre-Sales in the sales process on all aspects related to the implementation of Temenos products, and increase the awareness within Sales and Pre-Sales of what can be sold and what not from services point of view, taking into consideration the impact on sales and deal flow.
• Study customer business processes and make quotes/estimates/recommendations for solutions, developments, prices, and contribute to the development of concepts.
• Evaluate project/engagement revenue and cost structures, and possible opportunities.
• Determine potential customer needs and requirements, hardware sizing, additional development etc.
• Analyze technical and business feasibility of proposed engagements by gathering relevant information and make recommendation to the Sales Team and Client Services Manager.
• Define Service Level Agreements, which includes the scope, financial arrangements, access to consultants etc.
• Negotiate together with the Sales Team terms and conditions of services engagement contracts.
• Ensure that TEMENOS relationship with its partners is fostered and developed, and partner development programs are linked to the delivery of professional services.
• Develop and maintain positive working relationships with distributors and third party vendors in coordination with Sales and Regional Management.
• Perform such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.

Knowledge, skills and abilities:

• Educational & Proficiency level: Professional with a minimum of 10 year of experience in software technical consultancy, ideally in a banking environment.
• Technical knowledge: INFOBASIC, JAVA, ORACLE 9 (or above) operating systems, knowledge and familiarity with functionality of UNIX, AS400 and NT, particularly disc structures. Exposure to mainframes.
• Others: Ideally posses IT technical and general leadership qualities. This job involves complex activities demanding considerable co-ordination to effectively achieve the job end results; therefore one needs the ability to influence others at all levels, internally and externally, and prioritize and assess issues in a timely and effective manner. Fully understand and be able to deploy the Temenos Implementation Methodology.

Should you wish to apply for this role please send your cv to ddemange@temenos.com

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